Contact Us

Harbour Residential Office

Head Office

Address: Unit F49 Expressway Studios, 1 Dock Road, London, E16 1AH  Mapmap
Phone: 020 7474 9313
Fax:
E-mail: enquiries@harbour-residential.com

Opening Hours

Monday - Friday: 10:00am - 6:00pm
Saturday: 10:00am - 2:00pm
Sunday: Closed

Customer Complaints Handling Procedure

We are committed to providing a professional service to all our clients and customers.  When something goes wrong, we need you to tell us about it.  This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

The Property Ombudsman Limited
Milford House
43 - 55 Milford Street
Salisbury
Wiltshire
SP1 2BP

01722 333 306 www.tpos.co.uk

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.