Privacy Policy

Harbour Residential is committed to protecting personal information, being transparent about what data is held and providing control over how it is used.

The purpose of this privacy policy is to give a clear explanation about how We use information collected when our websites and mobile sites are used.

This policy confirms the information we hold, how it will be used and how it can be accessed, updated and when personal information can be deleted. All those accessing and using our Digital Channels, agree, or have agreed to, be bound by the Website Terms and Privacy Policy, and consent to the Harbour Residential holding, processing and transferring any personal information provided to Harbour Residential, as set out in this Privacy Policy.

It is recommended, if further legal advice is requested, visiting the Information Commissioner's Office website (http://www.ico.gov.uk) The ICO regulates data protection and e-privacy in the UK and provides lots of useful guidance on their website.

Our Privacy Principles

Harbour Residential's privacy principles, in respect of how it collects, uses and manages your personal information, are summarised as follows:

Data is required in order to give something back in return. Registering for an account on our website gives access to a growing number of benefits, such as being able to save and compare properties that are of interest. Asking a name provides ease of communication. Knowing an address and the property status of anyone accessing our site allows us to allocate the most appropriate member of our team to help with any property needs; the contact details enable us to contact anyone accessing our site regarding our services.

What data is held and how is it used

In collecting and using personal information, we will be clear about what we are doing and make sure the way we are using any data is fully understood.

In addition, Harbour Residential will not sell any personal data held.

The control of data held by Whitefield Estate Agents

All personal information will be deleted securely and swiftly upon request. All information held on any activity on our Digital Channels will be anonymised.

We will have in place appropriate security measures to protect information from unauthorised access and will only work with third parties necessary to the completion of any services requested from us.

Compliance with the Law

There are various laws and regulations which apply to data protection and data privacy including the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 and 2011 (as may be updated or amended from time to time).

At Harbour Residential, we make sure we comply with these data protection and e-privacy laws; all information about the relevant legislation, and the rights of the data subject can be found on the ICO's website - www.ico.gov.uk.

Information Collected

Harbour Residential may collect and hold the following information:

Information provided to us such as when a digital service enquiry form is completed, or an account registered, email notifications and/or newsletters (e.g. registering on www.harbour-residential.com to access the account area and/or subscribing to property alerts). On registration with whitefieldestateagents.co.uk, we currently ask for the first and surname, email address, telephone, house number and postcode, property status and a password. This information is requested in order that relevant local content and information or services and be offered. Whitefield Estate Agents will always be clear about how this information will be used.
Information collected using cookies or similar technologies stored on any device are about how our Digital Channels are used. Cookies are very useful and do lots of different jobs which help to make an experience on our Digital Channels as smooth as possible. For example, they allow movement between web pages efficiently, remembering preferences, and generally improving the user experience. More information on our use of cookies and other similar technologies can be found in our Cookies Policy.
Any other information sent to us.
Information from web servers' logs, such as IP addresses

This is used by Harbour Residential to analyse activity on all our Digital Channels. Enabling us to review the number of visits to specific pages to evaluate if sufficient infrastructure to support and maintain a great experience for our visitors is in place. We may also collect, store and use the following kinds of information: Information about a user's computer, visits to and use of our website (including but not limiting to IP addresses, browser types and versions, operating systems, referral sources, length of visits and page views).

Transfers of information outside the European Economic Area

Use of our Digital Channels may result in the transfer of personal information across national boundaries. By visiting Digital Channels and communicating with Harbour Residential electronically, consent to the transfer of Personal Information outside the Europe Harbour Residential an Economic Area is given

Personal information of others

Before personal information of another person is disclosed to Harbour Residential, that person's consent to both the disclosure and the processing of that personal information in accordance with the terms of this privacy policy must be obtained.

How information is used

Harbour Residential will use the information collected in the following ways:

To help monitor, analyse and improve our Digital Channels. This information helps us to understand which Harbour Residential content and services are most interesting, helpful to our users and if they are shared via social networks. The information also helps us to identify when errors occur within our Digital Channels and test different versions of a page or feature to see which one works best. All of which helps us improve our Digital Channels for our users.
To provide a more personalised experience. By looking at the information obtained, we can create a more tailored experience. For example, we will do this by making property suggestions.
To inform the way we commission future content at Harbour Residential . We will use aggregated and anonymous user data to help our Digital Marketing team understand what type of content our users like so that they can make more in the future.
To market our services. We will send information about our Digital Channels and Services or other marketing activities. We will email or send other marketing communications relating to Harbour Residential services which we think may be of interest, by post or, where specifically agreed, by email or similar technology. Such services can be stopped as soon as such a request is received.
We may also invite participation in surveys from time to time to help us understand about our programmes, products and services, and in turn make improvements.

Users aged 16 or under

Please note only those aged 16 or over can register on any of Harbour Residential Digital Channels.

How the Harbour Residential's Privacy Policy applies to third party websites

This policy only applies to our use of information via Harbour Residential Digital Channels. Therefore, it does not apply to third party websites to which Harbour Residential might provide links or on which Harbour Residential content is embedded. Harbour Residential are not responsible for the privacy practice or content of such websites.

Spam

Harbour Residential will only send targeted messages that we feel are relevant and of interest. Marketing emails will confirm how to unsubscribe.

Please note that active clients may receive important information about Harbour Residential that they have requested from us (such as changes to the Services themselves or other service administration matters). As an active user, this is not spam.

Sharing of personal information

Harbour Residential commits to keeping personal information confidential and safe:

Data will not be sold to any third party.
Other than is required by law or as set out in this Privacy Policy, Harbour Residential will not disclose, rent or sell the Personal Information to any third party that is not required to fulfil the services requested, without permission.
Harbour Residential may disclose personal information to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling.
Employees, contractors and agents of Harbour Residential may be given access to any personal information which Harbour Residential collect but their use shall be limited to performance of their duties in relation to the services provided by Harbour Residential. Harbour Residential will take reasonable precautions to prevent the loss, misuse or alteration of your Personal Information. Those who have access to personal information are required to keep that information confidential and are not permitted to use it for any purpose other than that to the services and products offered by Harbour Residential or the use of our Digital Channels.
Once we have received your information, strict procedures and security features to try to prevent unauthorised access will be used.
Unfortunately, the sending of information via the internet is not completely secure. Although Harbour Residential will do our utmost to protect information, we cannot guarantee the security of data sent to our Digital Channels; any sending of information is therefore at your own risk.

Length of time personal information is held

Harbour Residential will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected. Harbour Residential will remove the personal information upon request.

When using our Digital Channels anonymised data will be collected to help navigate the website.

Where we hold other information (resulting from, for example, submitted competition answers) we will keep this for the minimum amount of time necessary for the purposes of running the competition or other relevant purpose.

Data Controller

The data controller responsible in respect of the information collected on these Digital Channels is Harbour Residential

Updating personal information

Personal information can be updated by signing into www.harbour-residential.com with details of the personal information held by us which needs to be corrected or updated.

Changes to this policy

Our privacy policy may change, update or be altered from time to time. Any changes to our privacy policy in the future will be posted on this page which should be checked occasionally by all users.

Questions relating to this policy

Any questions or concerns about privacy issues should be sent via email at enquiries@harbour-residentail.com, alternatively send your enquiry to: Harbour Residential, F49 Expressway Studios 1 Dock Road, London E16 1AH